Troubleshooting
|
Problem |
Possible cause |
Suggested solution |
|---|---|---|
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LED is OFF |
Your Niko Home Control installation or connected controller is not powered |
Turn on the power |
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The wireless bridge is disconnected from the connected controller |
Reconnect the wireless bridge to your connected controller. See §Installation > step 3 |
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The wireless bridge is defective |
Check the status of the wireless bridge on the diagnostics page (*) |
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The energy data is entirely/ partly missing in your Niko Home Control installation |
The P1 port is not activated on the digital meter |
Contact your energy provider to activate the P1 port |
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The RJ12 cable is not (properly) plugged in |
Connect only the Niko RJ12 cable (included) and follow the illustrated installation guidelines |
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The RJ12 cable picks up external interference |
Only use the Niko RJ12 cable included in the packaging |
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Keep the cable away from sources of interference such as motors, pumps, power converters … |
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The connection with Zigbee® devices in my home is (sometimes) lost |
The USB cable picks up external interference
|
Coil up the excess cable |
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Keep the cable away from devices generating interference such as motors, pumps, and power converters ... |
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The interface of the wireless bridge is distorted by RF interference |
Check the status of the wireless bridge on the diagnostics page (*). Remove possible RF interference sources such as Wi-Fi, Bluetooth® devices, and power converters … |
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Your furniture set-up has been modified (objects have been moved, added ...), causing the wireless signal to get blocked |
Put your furniture back in place. Do not install objects containing large volumes of water (e.g. aquariums) that are located in a direct line between two wireless devices |