Niko Home Control is evolving into MOTIV Building Control. MOTIV is a new brand for intelligent building automation. Built on the trusted foundation of Niko Home Control, MOTIV solutions are designed to make buildings work more naturally for the people inside them. MOTIV helps professionals create smarter, more comfortable buildings. With technology that works quietly in the background. All existing Niko Home Control solutions remain fully compatible with MOTIV. Over time, the full portfolio will move to the MOTIV brand. During this transition, you will see both Niko Home Control (NHC) and MOTIV Building Control (MBC) appear in this documentation. Discover MOTIV at niko.eu/MOTIV
Hardware Manual
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Hardware Manual
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Breadcrumbs

LED behaviour on the smart plug


Reason

Action

LED off


Normal operation when the smart plug is switched off

Your smart plug is working fine

The smart plug is not powered

Check the wiring of the socket outlet and check the fuse in the electrical cabinet

The smart plug is malfunctioning

Contact Niko customer services

The smart plug is not connected to the wireless smart hub

Connect the smart plug to a wireless smart hub (552-00001) using the Niko Home Control programming software or the Niko Home app

Green LED continuously on

https://s3-eu-west-1.amazonaws.com/guideimages/HWScreenshots/V2.0/EN/PM552-8069x-011.png

Normal operation when the smart plug is switched on and connected to the Zigbee® network

Your smart plug is working fine

Orange and green LED flashing alternately

https://s3-eu-west-1.amazonaws.com/guideimages/HWScreenshots/V2.0/EN/PM552-8069x-013.png

https://s3-eu-west-1.amazonaws.com/guideimages/HWScreenshots/V2.0/EN/PM552-8069x-012.png

The smart plug is connecting to the Zigbee® network

  • Wait until the green LED flashes rapidly.

  • Pairing is successful when the green LED is on for 3 seconds

  • Pairing failed if the red LED is on for 3 seconds

Green LED flashing

https://s3-eu-west-1.amazonaws.com/guideimages/HWScreenshots/V2.0/EN/PM552-8069x-012.png

The smart plug is executing a software upgrade

  • The upgrade is successful when the green LED is on for 3 seconds.

  • The upgrade failed if the red LED is on for 3 seconds

  • During an upgrade, you can use your smart plug

Red LED flashing

https://s3-eu-west-1.amazonaws.com/guideimages/HWScreenshots/V2.0/EN/PM552-8069x-014.png

The smart plug is preparing a reset

Wait until the reset is complete (see Reset)

Red LED continuously on after flashing for 5 seconds

https://s3-eu-west-1.amazonaws.com/guideimages/HWScreenshots/V2.0/EN/PM552-8069x-014.png https://s3-eu-west-1.amazonaws.com/guideimages/HWScreenshots/V2.0/EN/PM552-8069x-015.png

The smart plug is executing a reset

Wait until the reset is complete (see

Reset

)

Red LED continuously on

https://s3-eu-west-1.amazonaws.com/guideimages/HWScreenshots/V2.0/EN/PM552-8069x-015.png

The smart plug is load protection mode

The smart plug has been used outside the normal operating conditions:

  1. Remove the plugged-in device

  2. Wait for at least 5 min to press the LED button to re-activate normal operation (*)

  3. If the problem persists, replace the smart plug

(*) There is a standard block period of 5 min before re-activation.