Wireless mesh network | Software Manual

Starting point

You have opened the Diagnostics page.
You are on the Wireless mesh network overview.

Description of the wireless mesh network overview

The wireless mesh network overview shows the status of your wireless mesh network and your wireless mesh devices. You can reset the wireless mesh network, identify and remove wireless mesh devices.

The tab contains static information, click Refresh data to reload the page.

E.g. If you activate the wireless indoor motion detector while the tab is open, you have to click Refresh data to reload the information.

Ref	Component	Description
A	Network status	up: the wireless mesh network is active down: the wireless mesh network is not active
	Wireless channel	Wireless channel used for the wireless mesh communication (read-only)
	PAN ID	An ID that can help to diagnose wireless mesh network problems. Have it on hand when you contact Niko customer services.
	Change channel	Only use "Change channel" when you encounter problems controlling your wireless mesh devices. Don't change the channel if everything is working. If you decide to change the channel, all wireless mesh devices migrate to the new channel. If after few minutes, some wireless mesh devices are not functioning properly or yet you have to: Factory reset the wireless mesh devices. Onboard the devices (see procedure below). Upload the configuration file.
	Reset wireless mesh network	Only use "Reset wireless mesh network " when you encounter problems controlling your wireless mesh devices. Don't reset if everything is working. If you decide to reset the network, the impact is as follows: The wireless mesh network restarts. All connected wireless network devices are removed from the wireless mesh network (not from the programming software). The wireless mesh network might get another wireless channel assigned. You have to onboard the removed devices again (see procedure below). You have to upload the configuration file. You can use this button when your wireless mesh devices don't function as they should e.g. you installed an extra access point in your house.
B	Arrow	Click the arrow next to the wireless mesh device you want to diagnose.
	Information	The wireless mesh devices section shows the wireless mesh devices you already onboarded in your MOTIV Building Control installation. For each device, the device type, the wireless mesh address, the Device ID, the manufacturer, the software version, the battery level () and the signal quality with the time stamp when the device was last seen by the connected controller or wireless smart hub, are shown. () If you have notifications enabled in the mobile app profile your customer is using, the customer will be notified automatically in due time when the battery runs low.
	Info icon	Click the info icon next to the signal quality indication to get more information.
	Identify	Click the button Identify to switch on the identification LED of the selected device and make it blink for 3 min. or until another device is identified.
	Remove	Click the button Remove to remove a Zigbee device from your installation (not the programming software). If you want to use the device again, you have toonboard it again.

For more information about the Zigbee network principle, see the Niko Home Control Hardware manual.

Onboarding removed Zigbee devices

If you want to onboard a removed Zigbee device again, you have to do the following:

Factory reset the Zigbee device.
Open the Address menu and click Controls and devices.
Delete the device's address.
Address the device again.
Upload the configuration file to the installation.